Our commitment to being accountable is rooted in our core values: we are Christian, committed to the poor, stewards, partners, responsive and value people. We recognise that we need to earn the trust of all our stakeholders, being good stewards of donor resources, mutually accountable to our partners and, most importantly, responsive to the voices of vulnerable children and communities.
Our Programme Accountability Framework summarises how we seek to be accountable to the children and communities we serve. To find out more about how our commitment to accountability shapes all of our operations, view our most recent Accountability Report.
Learn about our commitment to accountability and how it impacts our work
Welcoming and responding to complaints
We welcome feedback and complaints so that we can be more effective and ensure the safety of everyone whose lives we impact.
The visual overview on the right summarises the channels we use for complaints, how World Vision responds and a link to our global whistle-blower hotline. Click below to download the overview.
Child & Adult Beneficiary Safeguarding
World Vision’s absolute priority is protecting children, vulnerable communities and our own staff.
World Vision has zero tolerance of incidents of violence or abuse against children and other people in the communities we serve, either committed by our staff or others connected to our work.
Learn more about our commitment, policy, reporting and how we respond to incidents.
Being transparent about our operations is essential for building trust and enabling our stakeholders to hold us to account. In this we are guided by our Open Information policy.
We also share our annual financial statements and selected policies:
Commitment to International Accountability Standards
We are members of Accountable Now, reporting on our alignment to the Global Standard for CSO Accountability, and as members of the CHS Alliance we are committed to the Core Humanitarian Standard for Quality and Accountability, implementation of which in our largest emergency responses is being independently verified through the Humanitarian Quality Assurance Initiative.
We are also members of the International Aid Transparency Initiative (IATI) and use the standard to publish information on overall expenditure by World Vision programming offices (complementing more detailed information published by some individual World Vision offices).
We comply with the Institute of Internal Auditors requirements and standards and ensure that External Quality Assurance Reviews are completed with the recommended regularity. In our last review, we received the top level of conformance rating.